Making a complaint

We know sometimes you may need to make a complaint about our services. We want to make sure that we deal with your concerns in a fair and quick way.

To complain, please write to the Practice Managers, Philippa Beck and Louise Fradley. Please tell us as much as you can about what went wrong. You should:

• Include the time, date, and location of the incident

• Be clear, concise, polite, and respectful

We will let you know we have received your complaint within 3 working days of receipt. If we need more time to investigate, we will let you know. In some cases, it may take up to 6 months to provide a final response.

If you feel you cannot raise your complaint with us, you can contact the below official body:

NHS Greater Manchester Integrated Care Board (ICB)

Complaints, Manchester - NHS GM

Feedback and Complaints Service

P.O. Box 532

Town Hall

Manchester

M60 2LA

Email: nhscomplaints@manchester.gov.uk

Telephone: 0161 953 8388