Making a complaint

We know sometimes you may need to make a complaint about our services. We want to make sure that we deal with your concerns in a fair and quick way.

To complain, please write or email to gmicb-mh.ladybarngp@nhs.net to the Practice Managers, Philippa Beck and Louise Fradley. Please tell us as much as you can about what went wrong. You should:

• Include the time, date, and location of the incident

• Be clear, concise, polite, and respectful

We will let you know we have received your complaint within 3 working days of receipt. If we need more time to investigate, we will let you know. In some cases, it may take up to 6 months to provide a final response.

If you feel you cannot raise your complaint with us, you can contact the below official body:

NHS Greater Manchester Integrated Care Board (ICB)

Complaints, Manchester - NHS GM

Feedback and Complaints Service

P.O. Box 532

Town Hall

Manchester

M60 2LA

Email: nhscomplaints@manchester.gov.uk

Telephone: 0161 953 8388