Medical requests for appointments and other health issues can be made through our online form.

There is no longer any need to call reception to book GP appointments.

Our Hub Team will triage all medical requests received each day.

The Hub Team will get you the care you need, which may include:

• A same-day GP appointment

• A routine GP appointment

• Signposting to other services

• Remote care

If you cannot submit an online medical request, reception can assist you.

You can still change or cancel appointments via the NHS app.

If you need care outside core hours (8am-6:30pm, Mon-Fri), call 111.

Housebound patients should use the same process above for medical requests. Our home visiting policy is detailed in Home Visits section.

We may send Self Booking links to your phone for certain appointments.

Our Hub Team will triage all medical requests received each day. GP appointments are booked based on need after a triage decision.

Please submit a medical request and the Hub Team will allocate an appropriate appointment, which may include:

• A same-day GP telephone appointment

• A same-day GP face to face appointment

• A routine GP appointment

• Signposting to other services

• Remote care via SMS or email

Many issues can be resolved on the same day. You will be informed if the appointment will be at a later date.

There is no longer any need to call reception to book GP appointments. Instead, we encourage most patients to submit a medical request online.

If you cannot submit an online medical request, reception can assist you.

If you need care outside core hours (8am-6:30pm, Mon-Fri), call 111.

Please context reception directly about nursing appointments. This will be updated with more online option in due course.

With Hub Working, all patient requests are triaged daily by our team. They work hard to assess needs and facilitate appropriate care for everyone with the resources we have available.

Sometimes, appointments may be limited on a given day if there is high demand.

While access may be limited at times based on circumstances, we aim to provide fair and timely care tailored to each patient's needs through efficient triaging. We appreciate your patience as our team works hard to provide the best access possible each day.

However you choose to contact us, we may offer you a consultation:

• by phone

• face to face at the surgery

• on a video call

• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Please inform the practice as soon as possible if you are unable to attend your appointment.

You can cancel on the NHS app, Patient Access or by calling 0161 448 4500.

There are often suitable alternatives to a GP appointment. Remember that your pharmacist, optician, or dentist can better help with certain problems. We have linked to local services below.

Also, there are many services you can access directly without needing to contact the surgery. Examples include mental health, minor injuries and children’s services. Have a look at our self care page to see all your options.

The NHS provides excellent online resources too. Health A to Z is a complete guide to conditions, symptoms and treatments, including what to do and when to get help. Medicines A to Z helps you find out how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Remember that you can always call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond

• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email

• if you need an interpreter

• if you have any other access or communication needs

Call 999 in the event of a medical emergency.

This is when someone is seriously ill or injured and their life is at risk.

For non urgent medical help and guidance you can contact NHS 111 online or call 111 from a phone.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Our home visiting policy works on the assumption that a GP home visit is an exceptional event. Most of the time we would expect to see patients in a clinical environment to provide the best quality care. From our patient list of almost 13000 patients, the vast majority can attend in person at the practice. Some may require help from care-givers to do this. The remaining patients would be housebound by definition.

Therefore only housebound patients are eligible for GP home visits.

If you or someone you care for is housebound, please submit your medical request in the same way as other appointment requests.

When housebound patients request a home visit, we follow a standard protocol. This protocol triangulates patient safety alongside equity of access and clinical priority.

The medical request online form gathers some vital pieces of clinical information. Our Hub Team will then check to see if our Housebound List includes the patient in question.

Patients who are on the Housebound List will be added to a home visit triage list for the attention of the GP team. Otherwise the normal appointments process will apply. The main exception to this is in the case of a clear emergency.

Patients (or their carers) on the home visit triage list can expect a GP to telephone them. This allows the GP to assess whether a home visit is clinically necessary. It also allows the GP team to assess the urgency of need for medical attention.

In some cases the urgency of need will be at the level of emergency. In these cases the GP will instruct on the method by which the emergency should be managed.

In other cases an informed decision will be reached which may involve one of the following:

• a same day GP visit

• a routine GP visit booked for some future date

• a visit from another health care professional within an agreed timeframe

• remote clinical management of the case

Please do not to call us for updates on referrals. There is an NHS Care Gateway service for this. If you need an update on your referral, please call the referral gateway on 0161 947 0770.