Medical requests for appointments and other health issues can be made through our online form.

There is no longer any need to call reception to book GP appointments.

Our Hub Team will triage all medical requests received each day.

The Hub Team will get you the care you need, which may include:

• A same-day GP appointment

• A routine GP appointment

• Signposting to other services

• Remote care

If you cannot submit an online medical request, reception can assist you.

You can still change or cancel appointments via the NHS app.

If you need care outside core hours (8am-6:30pm, Mon-Fri), call 111.

Housebound patients should use the same process above for medical requests. Our home visiting policy is detailed in Home Visits section.

We may send Self Booking links to your phone for certain appointments.

Our Hub Team will triage all medical requests received each day. GP appointments are booked based on need after a triage decision.

Please submit a medical request and the Hub Team will allocate an appropriate appointment, which may include:

• A same-day GP telephone appointment

• A same-day GP face to face appointment

• A routine GP appointment

• Signposting to other services

• Remote care via SMS or email

Many issues can be resolved on the same day. You will be informed if the appointment will be at a later date.

There is no longer any need to call reception to book GP appointments. Instead, we encourage most patients to submit a medical request online.

If you cannot submit an online medical request, reception can assist you.

If you need care outside core hours (8am-6:30pm, Mon-Fri), call 111.

Please context reception directly about nursing appointments. This will be updated with more online option in due course.

With Hub Working, all patient requests are triaged daily by our team. They work hard to assess needs and facilitate appropriate care for everyone with the resources we have available.

Sometimes, appointments may be limited on a given day if there is high demand.

While access may be limited at times based on circumstances, we aim to provide fair and timely care tailored to each patient's needs through efficient triaging. We appreciate your patience as our team works hard to provide the best access possible each day.

However you choose to contact us, we may offer you a consultation:

• by phone

• face to face at the surgery

• on a video call

• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Please inform the practice as soon as possible if you are unable to attend your appointment.

You can cancel on the NHS app, Patient Access or by calling 0161 448 4500.

There are often suitable alternatives to a GP appointment. Remember that your pharmacist, optician, or dentist can better help with certain problems. We have linked to local services below.

Also, there are many services you can access directly without needing to contact the surgery. Examples include mental health, minor injuries and children’s services. Have a look at our self care page to see all your options.

The NHS provides excellent online resources too. Health A to Z is a complete guide to conditions, symptoms and treatments, including what to do and when to get help. Medicines A to Z helps you find out how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Remember that you can always call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond

• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email

• if you need an interpreter

• if you have any other access or communication needs

Call 999 in the event of a medical emergency.

This is when someone is seriously ill or injured and their life is at risk.

For non urgent medical help and guidance you can contact NHS 111 online or call 111 from a phone.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

At Ladybarn Group Practice, we're committed to providing the best possible care for all our patients.  While most consultations take place at the surgery, we understand that some patients may be unable to visit us. This information explains our home visiting policy.

When are home visits appropriate?

We offer home visits for patients who are genuinely housebound. This means their medical condition prevents them from leaving their home.  We recognize that many of our almost 13,000 patients can attend the surgery, often with the support of family or caregivers.  Seeing patients at the surgery generally allows us to provide the most comprehensive and effective care, as we have access to a wider range of equipment and resources.

How to Request a Home Visit:

If you or someone you care for is housebound, please request a home visit in the same way you would request any other appointment.

What Happens After You Request a Home Visit?

Our team follows a clear process to ensure all requests are handled fairly and safely.

1. Initial Assessment: When you request a home visit, our team will check if the patient is already on our Housebound List. This list helps us quickly identify patients who qualify for home visits.

2. Triage: If the patient is on the Housebound List, or if it is possible that they may be temporarily housebound due to the current illness, they will be added to a home visit triage list. A doctor will then call you to discuss the situation. This call helps the doctor understand the patient's needs and determine the most appropriate course of action.

3. Next Steps:  Following the triage call, the GP may:

   • Arrange a home visit on the same day.

   • Schedule a routine GP appointment at the surgery for a future date (if appropriate).

   • Arrange a visit from another healthcare professional (such as a nurse) within an agreed timeframe.

   • Provide advice and support for managing the condition remotely.

Emergencies:

If you believe the situation is an emergency, please call 999 immediately. Do not wait for a home visit.

We are here to help.

If you have any questions about home visits, please don't hesitate to contact us.

Please do not to call us for updates on referrals. There is an NHS Care Gateway service for this. If you need an update on your referral, please call the referral gateway on 0161 947 0770.