Home visiting policy

At Ladybarn Group Practice, we're committed to providing the best possible care for all our patients.  While most consultations take place at the surgery, we understand that some patients may be unable to visit us. This information explains our home visiting policy.

When are home visits appropriate?

We offer home visits for patients who are genuinely housebound. This means their medical condition prevents them from leaving their home.  We recognize that many of our almost 13,000 patients can attend the surgery, often with the support of family or caregivers.  Seeing patients at the surgery generally allows us to provide the most comprehensive and effective care, as we have access to a wider range of equipment and resources.

How to Request a Home Visit:

If you or someone you care for is housebound, please request a home visit in the same way you would request any other appointment.

What Happens After You Request a Home Visit?

Our team follows a clear process to ensure all requests are handled fairly and safely.

  1. Initial Assessment: When you request a home visit, our team will check if the patient is already on our Housebound List. This list helps us quickly identify patients who qualify for home visits.

  2. Triage: If the patient is on the Housebound List, or if it is possible that they may be temporarily housebound due to the current illness, they will be added to a home visit triage list. A doctor will then call you to discuss the situation. This call helps the doctor understand the patient's needs and determine the most appropriate course of action.

  3. Next Steps:  Following the triage call, the GP may:

    • Arrange a home visit on the same day.

    • Schedule a routine GP appointment at the surgery for a future date (if appropriate).

    • Arrange a visit from another healthcare professional (such as a nurse) within an agreed timeframe.

    • Provide advice and support for managing the condition remotely.

Emergencies:

If you believe the situation is an emergency, please call 999 immediately. Do not wait for a home visit.

We are here to help.

If you have any questions about home visits, please don't hesitate to contact us.