Appointments

Request an appointment online

• Tell us about your problem using our online services.

• Our Hub Team reviews all medical requests every day and decides the best type of care for you.

What you’ll need: a short description of your symptoms, and how we can contact you.

If you cannot use online services

If you can’t complete an online request, please call us on 0161 448 4500 or come to reception during opening hours (Mon–Fri, 8:00–18:30). Our team will help you share the same information and get you to the right care.

What happens next

Our Hub Team looks at your request and matches you to the right care. This may be:

• a same‑day GP telephone appointment

• a same‑day GP face‑to‑face appointment

• a routine GP appointment on another day

• remote care via SMS or email

• signposting to another NHS service (for example, pharmacy or a community service)

We’ll tell you what we’ve booked and when. Many problems can be sorted on the same day.

When it’s urgent or we’re closed

• Life‑threatening emergencies: call 999.

• Urgent medical help when we’re closed: use NHS 111 online or call 111.

• Our opening hours: Mon–Fri, 8:00–18:30.

Home visits (for housebound patients)

If you are housebound (your medical condition prevents you from leaving home), you can request a home visit in the same way as any appointment. A GP will call you first to assess what you need. Depending on your needs, we may arrange a same‑day visit, book a routine appointment at the surgery, organise a nurse visit, or give advice for care at home. If it’s an emergency, call 999.

You can read more detail about home visiting policy.

Change or cancel an appointment

Please cancel as soon as you can so we can offer the slot to someone else. You can cancel or change via the NHS App or by calling 0161 448 4500.

Not sure a GP is the right place?

Many problems can be managed without a GP appointment:

• Pharmacist, optician or dentist may be better for some issues.

• Self‑care and trusted NHS information: try NHS Health A to Z and Medicines A to Z.

Accessibility and communication support

Tell us if you: prefer phone, face‑to‑face, video, text or email; need an interpreter; or have any communication or access needs. We follow the Accessible Information Standard and will record and meet your needs.

Nursing team appointments

If you have received a text message advising you to book in for your annual review, this is a genuine text message from Ladybarn Group Practice. You have received this text message as your records show you have one or more of the following health conditions:

• Asthma

• Atrial fibrillation

• Coronary heart disease (CHD)

• Chronic obstructive pulmonary disease (COPD)

• Dementia

• Diabetes

• Epilepsy

• Heart failure

• Hypertension

• Mental health conditions

• Pre-diabetes (also known as non-diabetic hyperglycaemia)

• History of stroke or TIA

• CKD

Due to this health condition(s), you will be called around your birth month for a review with one of our clinicians. This review is important as it allows us to monitor your condition and general heath, as well as seeing if there is anything we can do to help you.

If you are unaware of which of these conditions you have, the receptionist when you call, or the clinician you speak to will be able to advise you.

You may have been called at a different time of year to when you normally come for your reviews. This is because we have streamlined our invite process to reduce the number of times you need to come in. If you have multiple conditions, we will now try to review these in one appointment, rather than several.

Please contact the surgery to arrange your appointment.

Referral checking

You do not to contact us for updates on referrals. There is an NHS Care Gateway service for this. If you need an update on your referral, please call the referral gateway on 0161 947 0770.