Complaints and feedback

We want to hear about your experience of our practice, good or bad. Most problems can be sorted out quickly by talking to us.

Make a complaint to us

You can complain by:

• writing to our practice managers, Philippa Beck and Louise Fradley, at Ladybarn Group Practice, 54 Briarfield Road, Withington, Manchester M20 4SS
• emailing [email protected], with "Complaint" in the subject
• asking at reception for help to make a complaint

Please tell us:

• your name, date of birth and how we can contact you
• what happened, and when and where it happened
• what you would like us to do

You should complain within 12 months of what happened, or within 12 months of finding out about it. We may still look at a complaint after this if there is a good reason.

Complain for someone else

You can complain on behalf of someone else. We will need their written permission, unless they cannot give it.

What happens next

• We will tell you we have received your complaint within 3 working days.
• We will look into it and keep you updated.
• We will reply to you in writing. If we need to investigate, this can take up to 6 months. We will tell you if we need more time.

Making a complaint will not affect your care.

If you do not want to complain to us

You can complain to NHS Greater Manchester instead. Its Patient Services team can also give you advice.

• phone 0161 271 3980 (Monday to Friday, 9am to 4pm)
• email [email protected]
• write to Patient Services, NHS Greater Manchester, The Tootal Buildings, 56 Oxford Street, Manchester M1 6EU

You cannot complain to us and to NHS Greater Manchester about the same thing at the same time.

If you are not happy with our answer

You can ask the Parliamentary and Health Service Ombudsman to look at your complaint. The Ombudsman is independent of the NHS.

• phone 0345 015 4033 (Monday to Thursday, 9am to 4pm, and Friday, 8:30am to 12pm)
• Make a complaint to the Ombudsman (opens the Ombudsman's website)

Get help to make a complaint

You can get free, independent help to make a complaint about an NHS service.

• adults: VoiceAbility, 0300 303 1660, [email protected]
• children and young people aged 25 and under: Coram Voice, 0808 800 5792